Your institution, your landlord, or your bank is requesting a scholarship certificate from CROUS, and you don’t know where to find it. This document has an official name: the scholarship notification. It is generated automatically after processing your Student Social File (DSE) and remains accessible online throughout the academic year. Here’s how to retrieve it without going through a counter.
Conditional notification and definitive notification: two documents, two uses
Before searching for your certificate, identify which one you need. CROUS produces two distinct notifications as your DSE is processed.
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The conditional notification arrives first. It is issued as soon as CROUS has reviewed your file, often even before your definitive enrollment in an institution. This document confirms your eligibility for a scholarship and mentions the assigned level.
The definitive notification, on the other hand, comes after your enrollment has been confirmed by your institution. It is this version that triggers the payment of the scholarship to your bank account. For common procedures (housing application, opening a bank account, proof for a landlord), the conditional notification is already accepted by most organizations, including banks and mutual insurance companies. The definitive document can be provided later as a supplement.
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If you wish to delve deeper into the steps of the process, you can consult Vox Libris for a detailed overview of the procedure.
Download your scholarship certificate on MesServices.etudiant.gouv.fr
The platform MesServices.etudiant.gouv.fr centralizes all your student life-related procedures. This is where your scholarship notification is stored once generated.
- Log in with your credentials (the same ones used to fill out your DSE). If you have lost them, the email reset procedure takes a few minutes.
- Access the section dedicated to your student social file. The status of your application is displayed there, along with the associated documents.
- The notification (conditional or definitive depending on the progress of your file) appears in PDF format. You can download it as many times as necessary, without limitation and without having to go through your local CROUS again.
This point deserves to be emphasized: in case of file loss, simply return to the platform. The document remains available in your personal space throughout the academic year.
CROUS scholarship certificate from the mobile app
Don’t have a computer on hand? The official mobile app “Crous mobile” provides access to the same features as the website, including downloading your scholarship notification.
After logging in, you will find your DSE and the notification PDF. The app allows you to save or directly send the file via email from your phone, which is convenient when a landlord urgently requests the document.
Make sure you are using the official CROUS network app and not a third-party application. Several unofficial copies are circulating in the stores, without any guarantee of security for your personal data.
Untreated DSE or missing notification: what to do concretely
You submitted your DSE but no notification appears in your space? Several reasons may explain this blockage.
The most common reason: missing supporting documents in your file. The parents’ tax notice, proof of residence, or an incomplete bank identity statement can delay processing. CROUS sends you an email to indicate the expected documents, but this message sometimes ends up in the spam folder.
Have you already received a request for additional documents? Log in to MesServices.etudiant.gouv.fr to check the precise list of requested documents and submit them online. The processing time after receiving the additional documents varies depending on the CROUS you are attached to and the time of year.
If your file has been complete for several weeks without any feedback, contact the CROUS you depend on directly. The online contact form or the local CROUS phone reception remain the most effective channels.
Special case: change of situation during the year
A change in family situation (divorce, loss of a parent’s job, death) can affect your scholarship eligibility. In this case, report the change via your online space. CROUS will re-examine your file and may issue a new notification reflecting your updated situation. The old notification remains visible in the history, but it is the most recent one that is valid.
Which organizations accept the conditional notification as proof
Are you wondering if the conditional notification is sufficient for your procedures? In most cases, yes. Here are the most common situations:
- Social landlords and student residences generally accept it to create a rental file while waiting for the definitive version.
- Banks use it to process a student loan application or open an account with conditions specific to scholarship holders.
- Mutual insurance companies and certain insurance organizations use it to apply preferential rates reserved for scholarship students.
Keep in mind that some parties will require the definitive notification to finalize a file. Keep both versions in an easily accessible digital folder.
The CROUS scholarship certificate is not a document you need to request: it is generated automatically in your online space as soon as your DSE is processed. The only action required on your part is to ensure that your file is complete and to download the PDF when it appears. If the document is delayed, the problem almost always comes from a missing document, not a bug in the platform.